🏢 Enterprise Support

Freshdesk vs Zendesk 2025: Scaling or Enterprise from Day One?

Freshdesk

Recommended

Zendesk

Freshdesk starts free and scales with you – perfect for startups who don't know how big they'll get. Zendesk is the market leader and enterprise standard – but expensive (from €49/agent). If you have under 50 agents, Freshdesk is usually the better choice. If you're a large company or have extremely complex requirements, Zendesk justifies the cost.

Direct Comparison

Criteria	Freshdesk	Zendesk
Price	15€	49€
Target Group	Startups → mid-market, fast-growing teams	Large companies, enterprise, call centers
Main Features
Pros
Cons

Our Conclusion

**For most teams: Freshdesk wins!** Free start, better price-performance ratio, modern interface. **Choose Zendesk** if you have over 100 agents, complex enterprise requirements (custom apps, AI bots), or are already in the Zendesk ecosystem.