🎧 Support Software
Help Scout vs Freshdesk 2025: Personal or Free for Startups?
Help Scout
Recommended
vs
Freshdesk
Excellent support is the best marketing for SaaS. Help Scout is the favorite for customer-oriented teams: It feels like email but has powerful features. Freshdesk is the scalable all-in-one solution with a free plan for startups. If budget is no issue and you want "personal" support, choose Help Scout. If you want to start with $0 and scale later, Freshdesk is perfect.
Direct Comparison
| Criteria | Help Scout | Freshdesk |
|---|---|---|
| Price | 20$ | 15€ |
| Target Group | Customer-oriented SaaS, e-commerce, "human touch" | Startups with $0 budget, fast-growing teams |
| Main Features | ||
| Pros | ||
| Cons |
Our Conclusion
**For budget startups: Freshdesk wins!** The free plan for up to 10 agents is unbeatable. **Choose Help Scout** if you value "human" support, don't want ticket numbers, and can invest $20/user.
Frequently Asked Questions
Answers to the most important questions
⭐ Recommended
Help Scout
Der Liebling für kundenorientierte Teams - persönlicher Support.
from $20$/Monat
Try now Help ScoutIndividual Reviews
Detailed experiences and tests
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